When it comes to their fleet, the UK’s largest managed print solutions company need hands-on support
The story so far
Sandicliffe Motor Contracts has been working successfully with The Danwood Group, the UK’s largest managed print solutions company, since 2008. The Danwood Group came to Sandicliffe Motor Contracts with a problem they needed to address regarding end of contract recharges. Not only did we identify the root cause but we took complete ownership of the entire end of contracts process – for vehicles we didn’t even own at the time.
Since then, when it comes to end of contract time, they haven’t experienced any problems and we have since been officially named their preferred contract hire supplier of choice.
We work with The Danwood Group to provide:
- Maintained contract hire – we provide funding for almost all of Danwood’s 500 fleet vehicles, which comprise of 250 business critical service vehicles and almost the same again in sales and management cars
- Maintenance support for owned fleet – we offer service and maintenance support for Danwood’s owned vehicle fleet
- Daily rentals – giving Danwood the extra flexibility to hire cars for shorter, ad-hoc periods too
How do we do it?
Great communication plays a huge part in keeping the relationship running smoothly.
Although we offer a variety of additional fleet services such as maintained contract hire, daily rental and support for Danwood’s owned vehicle fleet, we do not see our role as replacing their fleet department.
With open and regular contact with The Danwood Group team, both parties are very clear as to what support is needed and when. It is through this shared understanding that allows us to get on and do our job – and do it well – but still have sight of the bigger picture. With over 35 years’ experience in fleet services we are always encouraged to step in and offer our expertise should the need arise.
What The Danwood Group says?
“In terms of what makes our partnership with Sandicliffe Motor Contracts so successful, for us, it’s the level of support we receive from Sandicliffe Motor Contracts.
For a fleet like ours we need a fleet partner who is hands-on and quick to react to our needs.
Their commitment to us has never faltered. Even when the company went through substantial restructuring a few years ago; it’s that level of unyielding support and trust that has enabled our partnership to go from strength to strength.”
Geoff Wray, Fleet Manager at The Danwood Group