Drivers are, often, the ultimate judges as to whether the service is of the right standard – they can be the fiercest critics!
They won’t hesitate to complain if their vehicle has a problem, isn’t being attended to quickly, if their time is being wasted resolving car or van matters, and if they feel they aren’t getting the driver support they expect.
It’s for this reason that we have never operated through a call centre or voice mail queue model, as we feel it dilutes service levels, depersonalises the support and leads to unnecessary frustrations. Through our approach we deal with every driver in person, take time to understand their needs and respond with extreme proficiency when they require help.
It’s thanks to our approach that we enjoy exceptional levels of driver satisfaction, which in turn makes life easy for very satisfied fleet managers too!
