Emergency Breakdown

Breakdown and Rescue Services

Included in our full maintenance contract, The AA provide all our breakdown and recovery services. To ensure a quality and uniform experience despite the age or make of vehicle, we do not utilise the manufacturers ‘free’ roadside assistance.

For businesses where vehicles are so crucial to the operation of the business, we understand that response times are important to our customers. The AA aim to respond to a call within 45 minutes.

Also included within our cover is the provision of:

Homestart
Relay – onward transportation to your drivers chosen destination in the event that the vehicle cannot be repaired at the roadside
Relay Plus – the provision of a free courtesy car for up to 48 hours if requested by your driver if the vehicle cannot be repaired at the roadside
Fleet Europe Cover – for travelling abroad

Replacement vehicle service

A replacement vehicle is normally only made available if your car/van is off the road due to mechanical breakdown and not as a result of an accident. Where this service is included in your contract, a temporary replacement vehicle will normally be provided by our Maintenance Control Department, when your vehicle has been off the road for more than 24 hours. The relief vehicle is provided free of charge for a maximum period of 48 hours and thereafter the cost of hire will be recharged to your company. Details of the garage where your vehicle is located must be given to our Maintenance Control Department at the time of your request for a replacement vehicle. Wherever possible the relief vehicle will be comparable to your contract vehicle and will be supplied through our spot hire partners.

Please note, replacement vehicles are normally only available Monday to Friday during normal working hours.

We do not provide insurance for relief vehicles and it is your responsibility to ensure that your company has made the necessary arrangements to comprehensively insure the vehicle through your own company insurance. Alternatively you will have to use the hire companies insurance with all the restrictions and costs that that involves at the time of hire.

Fitting of Accessories

If the vehicle is supplied on Contract Hire, accessories may only be fitted with the prior approval of your own company and Sandicliffe Motor Contracts. Approval will only be given if you agree to return the vehicle from hire with the accessories, or agree to accept the expense of making good any damage as a result of fitting or removing the item.

No engine modification or alteration to the manufacturer’s specification must be made.

Where a tow bar is fitted we require full details of the size and weight of the trailer to be towed prior to giving approval. Tow bars and alarms must be to a specification approved by the manufacturer of the vehicle it is to be fitted to and must be installed by an approved dealer.

Reimbursement of minor repairs

There may be instances where it is necessary for you to pay cash for minor repairs carried out by garages with whom we have no credit arrangements. In such circumstances please claim the cost through your normal company expenses and on receipt of your invoice, together with a copy of the repair invoice, we will reimburse your company. Please ensure that the repairing garage have contacted Sandicliffe Motor Contracts for prior authority of the repair even is you are settling the cost initially. During week days we do have the facility to pay by company credit card and can arrange this if
the garage contacts us prior to the repair.

Broken Windscreens

Windscreens and side window breakage is not the responsibility of Sandicliffe Motor Contracts, however this is covered by most insurance and you should check any procedures currently in force through your insurance company.

If no procedure exists, details in “List of Authorised Suppliers” give the phone numbers of companies we currently hold accounts with who can carry out repairs.

In the case of full maintenance contracts, should you not have credit facilities with these companies Sandicliffe Motor Contracts will accept the charge on your behalf and recharge your company.